reputation

  1. jakehughes

    2023 Voice of the Customer Report from Widewail

    Hey all, Widewail analyzed 800,000 automotive Google reviews from the Widewail Automotive Reputation Index to isolate what actually compels dealership customers to leave a good or bad review. Then, we distilled our findings into a report – filled with advice on maximizing positive reviews and...
  2. jakehughes

    REV #002: Regional Rating Benchmarks, Import vs. Domestic OEMs, Response Rate Impact

    Welcome the REV. A briefing that goes deep into the Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. All data is sourced from the Widewail Automotive Reputation Index (unless...
  3. digital_gangster

    Does Asking Customers for Voice Reviews Make Sense?

    Listening to a podcast the other day and the host asked for "voice memos" to be sent to an email address. It got my brain going 100MPH because that's how it works and I was wondering if asking customers for VOICE REVIEWS would make sense for an auto dealership. What do you think? Because I am...
  4. Dan Sayer

    Google halts New Reviews, Review Replies, and Q&A due to COVID-19?

    My FordDirect rep sent me this link yesterday after trying to figure out why Reputation.com wasn't working. https://support.google.com/business/answer/9792336?p=covid_LF&visit_id=637206712895189360-1477065039&rd=1 This line and the bottom struck me as odd. I went to my local DMV site to...
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