Are you paid on Service?

[Alex Snyder]

I'm curious to see how many DealerRefreshers are compensated on Service or have a component of their pay plan coming from Fixed Ops. In my opinion, anyone overseeing the dealership's online presence should have a vested interest in this area.

 

[Bill Simmons]

Yes, but my role may be a bit different than some of our Refreshers? I've been a GM for several years and now as DMM for the group the pay-plan is on the bottom line. Total dealership gross for all departments less total dealership expenses. In my former store I did pay the sales managers on service. I wanted them concentrating on the "big picture". So internal service department gross was a part of their pay-plan. Our philosophy was "per vehicle retailed" gross was front end profit + internal service profit + processing fee which goes into "other income" on the financial statement.

 

[yagoparamo]

I'm curious to see how many DealerRefreshers are compensated on Service or have a component of their pay plan coming from Fixed Ops. In my opinion, anyone overseeing the dealership's online presence should have a vested interest in this area.

100% agreed.

I'm surprised how many GMs are not and how much that hurts the overall performance of the dealership because then service becomes a forgotten subject.