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Are your people engaged with their customers?

WillMcG32

Over the Curb
Apr 7, 2011
70
20
First Name
Will
An article this morning profiled a company (Strativity) that claims 450 dealers as customers. This quip caught my eye:

"According to Strativity Group’s analysis, a 10 percent increase in employee engagement could impact operating profits at a non-luxury dealership by more than $260,000 per year. That number jumps to more than $350,000 annually at luxury car dealerships."

When you're always looking at the bottom line you can sometimes miss the contributions...or lack thereof to it.

What are your thoughts?