Hey guys,
I would like to implement some automated texting into our sales and service process... one to one texting not mass texting. What is the law around this? Are we able to text a customer that visited our showroom or service department without them opting in for text? Or do they need to opt in in order for us to be able to send one to one texts?
On the service end, I know XTime offers some texting solutions for when the vehicle is ready to be picked up. Does anyone if you can customize texts to send out a next day follow up text to see how the customers visit was?
On the sales end, I'd like to have an automated text for all customers that visited the showroom to see how their experience was and if they didn't buy a vehicle, what prevented them from buying? Do any CRM's offer this or is there another service that does this and if so how does it know which customers visited the showroom?
Thanks for the help!
Bobby Preston
I would like to implement some automated texting into our sales and service process... one to one texting not mass texting. What is the law around this? Are we able to text a customer that visited our showroom or service department without them opting in for text? Or do they need to opt in in order for us to be able to send one to one texts?
On the service end, I know XTime offers some texting solutions for when the vehicle is ready to be picked up. Does anyone if you can customize texts to send out a next day follow up text to see how the customers visit was?
On the sales end, I'd like to have an automated text for all customers that visited the showroom to see how their experience was and if they didn't buy a vehicle, what prevented them from buying? Do any CRM's offer this or is there another service that does this and if so how does it know which customers visited the showroom?
Thanks for the help!
Bobby Preston