My CRM vendor claims they have cleaned up the mess, and added new processes, split the bulk emails from day to day and stopped dealers from self-made email blasts. I think everyone has figured out who we are referring to.
Anyway, the issue to me is the reactive nature of the situation. We know we lost business because emails didn't get through. It wasn't just us, most of their customers lost the same functionality, but we noticed. Very frustrating.
Anyway, the issue to me is the reactive nature of the situation. We know we lost business because emails didn't get through. It wasn't just us, most of their customers lost the same functionality, but we noticed. Very frustrating.