- Apr 10, 2009
- 9
- 0
- First Name
- Patrick
To Apply, Goto: Careers | Dealer.com | Car Dealer Marketing and Automotive Websites, Auto Dealer Website SEM and SEO
Summary:
A Sales Director reports to the Account Management Team Manager and serves as a non-managerial point of contact and mentor for a group of Account Managers, typically 5-10 people, with a primary focus on up selling and reselling of existing Dealer.com clients.
The role involves some travel to key accounts and dealer groups, an individual sales quota, and sales mentoring responsibilities for the assigned team. This role works side by side with the Team Lead to inspire their AM team, creating solid work practices & open lines of communication among all team members and is responsible for increasing sales generated from all accounts assigned to the team.
This is a hands-on role, where the Sales Director leads by example and acts as a mentor & role model to AM staff members. This position requires considerable skills in sales; communication at all levels, and the ability to conduct presentations, prioritize a workload and deal with cancellations and difficult clients.
Responsibilities:
Mentoring & Coaching
[FONT="]-[FONT="] [/FONT][/FONT]Provide continuous training and coaching/mentoring to team members in order to ensure that the required level of performance is met and continually maintained as well as ensuring all team members achieve their individual development needs.
[FONT="]-[FONT="] [/FONT][/FONT]Provide feedback for staff performance reviews and take direction on implementing plans on a regular and ongoing basis to guarantee that all AM team members are on track to reach and exceed goals
[FONT="]-[FONT="] [/FONT][/FONT]Report all inappropriate incidences Director of Account Managment.
Account Management
[FONT="]-[FONT="] [/FONT][/FONT]Responsible for the entire portfolio of DDC accounts assigned to the team and for generating profitable new business through up-selling.
[FONT="]-[FONT="] [/FONT][/FONT]Lead and co-coordinate up-selling campaigns involving account management team.
[FONT="]-[FONT="] [/FONT][/FONT]Continuously review the existing accounts’ portfolios to enable better and more focused day-to-day customer relationship management by the AM team.
[FONT="]-[FONT="] [/FONT][/FONT]Improve levels of customer service through the identification and resolution of weaknesses in existing customer relationship management procedures.
Measurements and Process Improvement
[FONT="]-[FONT="] [/FONT][/FONT]Evaluate and maintain productivity measures for the team, to ensure that all team members are performing to their full capacity and in accordance with performance targets.
[FONT="]-[FONT="] [/FONT][/FONT]Prepare and maintain dashboards (key performance indicators) so that information is accurate for review by account managers and DDC management per agreed monthly deadlines.
[FONT="]-[FONT="] [/FONT][/FONT]Compile and present monthly team results, covering specific information regarding customer gains, losses, opportunities and risks. Assist Director of Account Management in formulating and implementing new business strategies based on results.
Communications
[FONT="]-[FONT="] [/FONT][/FONT]Liaison with other department managers to maximize communication between all DDC departments and the Sales Director.
[FONT="]-[FONT="] [/FONT][/FONT]Ensure that internal and external requests are acted upon by the team in a timely manner to ensure optimum service.
[FONT="]-[FONT="] [/FONT][/FONT]Participate in regular AM team meetings and actively communicate with team in order to maximize the team’s awareness of company-wide DDC successes and challenges.
Special Projects
[FONT="]-[FONT="] [/FONT][/FONT]Perform ad hoc projects as assigned.
Knowledge, skills, abilities required:
The Sales Director is expected to have excellent communication skills (using English) and be proficient in all aspects of the Account Manager position. This includes proficiency in computer troubleshooting methodologies (with on the job training provided for proprietary technologies and applications) and requires an in-depth understanding of the Dealer.com application architecture.
Education and Work Experience:
A bachelor’s degree in a related field is preferred but 3-4 years of relevant work experience are acceptable substitutes. Demonstrable skills a plus.
Reporting Relationships and Contacts:
This position reports to the Director of Account Management. This position interacts with all levels of customers and co-workers in the Support, Development and Production departments.
Working conditions:
The nature of the Sales Director position places the employee (1) in frequent contact with clients and also (2) places the employee in situations where they encounter a wide array of potential employee and customer problems. These two elements combined require the employee to be an outstanding communicator capable of “thinking on his/her feet†and able to patiently cut through what can sometimes be a heated or confusing conversation to get down to “the point†of a given conversation in order to provide that individual with the assistance they need.
The Sales Director works in an open environment within the CRM department. This position requires phone work, computer usage, and constant interaction with AM staff and their customers. Hours worked may vary due to the shift schedule of the department.
Compensation
The Sales Director’s compensation plans are developed annually and are subject to change. They are based on a base salary as set in the offer letter, commission plan based on sales objectives for individuals and team and any potential bonuses.
Summary:
A Sales Director reports to the Account Management Team Manager and serves as a non-managerial point of contact and mentor for a group of Account Managers, typically 5-10 people, with a primary focus on up selling and reselling of existing Dealer.com clients.
The role involves some travel to key accounts and dealer groups, an individual sales quota, and sales mentoring responsibilities for the assigned team. This role works side by side with the Team Lead to inspire their AM team, creating solid work practices & open lines of communication among all team members and is responsible for increasing sales generated from all accounts assigned to the team.
This is a hands-on role, where the Sales Director leads by example and acts as a mentor & role model to AM staff members. This position requires considerable skills in sales; communication at all levels, and the ability to conduct presentations, prioritize a workload and deal with cancellations and difficult clients.
Responsibilities:
Mentoring & Coaching
[FONT="]-[FONT="] [/FONT][/FONT]Provide continuous training and coaching/mentoring to team members in order to ensure that the required level of performance is met and continually maintained as well as ensuring all team members achieve their individual development needs.
[FONT="]-[FONT="] [/FONT][/FONT]Provide feedback for staff performance reviews and take direction on implementing plans on a regular and ongoing basis to guarantee that all AM team members are on track to reach and exceed goals
[FONT="]-[FONT="] [/FONT][/FONT]Report all inappropriate incidences Director of Account Managment.
Account Management
[FONT="]-[FONT="] [/FONT][/FONT]Responsible for the entire portfolio of DDC accounts assigned to the team and for generating profitable new business through up-selling.
[FONT="]-[FONT="] [/FONT][/FONT]Lead and co-coordinate up-selling campaigns involving account management team.
[FONT="]-[FONT="] [/FONT][/FONT]Continuously review the existing accounts’ portfolios to enable better and more focused day-to-day customer relationship management by the AM team.
[FONT="]-[FONT="] [/FONT][/FONT]Improve levels of customer service through the identification and resolution of weaknesses in existing customer relationship management procedures.
Measurements and Process Improvement
[FONT="]-[FONT="] [/FONT][/FONT]Evaluate and maintain productivity measures for the team, to ensure that all team members are performing to their full capacity and in accordance with performance targets.
[FONT="]-[FONT="] [/FONT][/FONT]Prepare and maintain dashboards (key performance indicators) so that information is accurate for review by account managers and DDC management per agreed monthly deadlines.
[FONT="]-[FONT="] [/FONT][/FONT]Compile and present monthly team results, covering specific information regarding customer gains, losses, opportunities and risks. Assist Director of Account Management in formulating and implementing new business strategies based on results.
Communications
[FONT="]-[FONT="] [/FONT][/FONT]Liaison with other department managers to maximize communication between all DDC departments and the Sales Director.
[FONT="]-[FONT="] [/FONT][/FONT]Ensure that internal and external requests are acted upon by the team in a timely manner to ensure optimum service.
[FONT="]-[FONT="] [/FONT][/FONT]Participate in regular AM team meetings and actively communicate with team in order to maximize the team’s awareness of company-wide DDC successes and challenges.
Special Projects
[FONT="]-[FONT="] [/FONT][/FONT]Perform ad hoc projects as assigned.
Knowledge, skills, abilities required:
The Sales Director is expected to have excellent communication skills (using English) and be proficient in all aspects of the Account Manager position. This includes proficiency in computer troubleshooting methodologies (with on the job training provided for proprietary technologies and applications) and requires an in-depth understanding of the Dealer.com application architecture.
Education and Work Experience:
A bachelor’s degree in a related field is preferred but 3-4 years of relevant work experience are acceptable substitutes. Demonstrable skills a plus.
Reporting Relationships and Contacts:
This position reports to the Director of Account Management. This position interacts with all levels of customers and co-workers in the Support, Development and Production departments.
Working conditions:
The nature of the Sales Director position places the employee (1) in frequent contact with clients and also (2) places the employee in situations where they encounter a wide array of potential employee and customer problems. These two elements combined require the employee to be an outstanding communicator capable of “thinking on his/her feet†and able to patiently cut through what can sometimes be a heated or confusing conversation to get down to “the point†of a given conversation in order to provide that individual with the assistance they need.
The Sales Director works in an open environment within the CRM department. This position requires phone work, computer usage, and constant interaction with AM staff and their customers. Hours worked may vary due to the shift schedule of the department.
Compensation
The Sales Director’s compensation plans are developed annually and are subject to change. They are based on a base salary as set in the offer letter, commission plan based on sales objectives for individuals and team and any potential bonuses.
