We signed up for a group site over a month ago and told our rep we needed it built out ASAP. We are on week 5 and still the inventory is incorrect (and missing an entire brand, counts are off) and since you started with an account we had several years ago, we are dealing with REMOVING brands we no longer carry. I specifically asked to start a new account to avoid this. We use Homenet like everybody else and our 2 other vendors seem to get this right.
I write this here in DealerRefresh in hopes that someone from Dealer.com can move things along because phone calls to you guys isn't working.
And another thing... my first "Group Meeting" to meet all the people I would be dealing with was cancelled because apparently Dealer.com had a more important company meeting they needed to attend. Only the gal from billing was on the call and that got awkward.
Hello?
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Eh... looks like venting is getting things moving in the right direction.
I write this here in DealerRefresh in hopes that someone from Dealer.com can move things along because phone calls to you guys isn't working.
And another thing... my first "Group Meeting" to meet all the people I would be dealing with was cancelled because apparently Dealer.com had a more important company meeting they needed to attend. Only the gal from billing was on the call and that got awkward.
Hello?
--------------------------------
Eh... looks like venting is getting things moving in the right direction.
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