I am scouting out DMS's for the new dealership I will be working for and wanted to see what users think of Dealertracks DMS. Any insight or comments about this would be appreciated.
It sucks. The product sucks, and the service sucks. My advice: Don't buy dealertrack. The F&I forms/programming sucks, don't put your dealerships cash flow in the hands of this crackerjack DMS system.
Ryan, you've posted only three times and all 3 post today are all negative against Dealer Track. You seem to really have a dislike for the product, but you've not explained anything. What are the things that "suck" in your opinion? Where are the issues, please give us examples. There might be some here that can help you!
I would be happy to elaborate, but I don't have all day so I will give an example of a typical experience. I noticed that the system was not charging sales tax on maintenance agreements. Because this is technically a contract for service, and I'm in Indiana, that needed to get changed so I picked up the phone and made a call. Problem solved? No. 3 days later I found it was adding the tax in the system, but not to the buyers order. I called again. 3 days after that I noticed it was not showing the proper tax amount on the installment contract. I had to call again. Everything was fine for about 2 weeks, then all of the sudden all the fixes seem to get cancelled. Had to call again. Every time I called I had the luxury of spending 20-30 minutes on hold. Some of the problems I caught and addressed, some of the problems resulted in returned contracts, slowing down funding and requiring me to re-sign contracts. This has been my typical experience. I have yet to send in a form and have it done right the first time, and I am constantly on hold with these guys trying to get problems addressed with itemizations on my forms. It seems like every time they get it down, 2 weeks later someone goes in, adjusts it and I get to start all over. There is no end in sight, and I really would like to see my dealer allow me to switch DMS providers. Some days it seems like I spend more time on the phone with dealertrack than I do delivering cars.
It sucks. The product sucks, and the service sucks. My advice: Don't buy dealertrack. The F&I forms/programming sucks, don't put your dealerships cash flow in the hands of this crackerjack DMS system.