Our current set up consists of me managing a team 7 Internet Consultants. Through some discussions with our owner, it looks like I am getting the green light to set up a dedicated BDC that will handle all incoming phone calls (internet, non-internet, and service), internet lead follow-up, post sale follow up, etc. Does anyone have a really good organizational model?
I was thinking of having a team of 3 receptionists to handle incoming calls. 3 internet appointment setters with appointments going round robin to sales consutants that are above goal based on a 3 month rolling average. 1 full time photographer since we do photos in house. 1 person to handle post sale duties and creating a monthly newsletter.
Any suggestions?
I was thinking of having a team of 3 receptionists to handle incoming calls. 3 internet appointment setters with appointments going round robin to sales consutants that are above goal based on a 3 month rolling average. 1 full time photographer since we do photos in house. 1 person to handle post sale duties and creating a monthly newsletter.
Any suggestions?