Sometimes we take this for granted, but I'm realizing a lot of stores aren't documenting their rules. They're typically unwritten, and thereby serve to create more confusion and disillusionment amongst the sales staff as these rules are rarely applied exactly the same way every time.
I decided we need to come up with a default set of 5 rules we can suggest to our clients, and mould it to the needs of each of our clients.
1. Leads, in whatever form, belong to the store, not the salesperson.
2. Follow the Process as outlined in the CRM
3. 72 Hour Protection
4. First/Last and Middled Out
5. Sales Manager Commitment
I decided we need to come up with a default set of 5 rules we can suggest to our clients, and mould it to the needs of each of our clients.
1. Leads, in whatever form, belong to the store, not the salesperson.
2. Follow the Process as outlined in the CRM
3. 72 Hour Protection
4. First/Last and Middled Out
5. Sales Manager Commitment