ActivEngage How does your dealership handle missed calls?

[EfrainAE]

Long time no see on here, fellow auto aficionados!

I've got a question for all our dealership friends here! We know that dealership employees are constantly on the move and trying to seal a deal, but this also means there's potential for a call or two to be missed during a rush of shoppers at your store.

So, our questions today are:

1. What's your procedure after missing a call from a potential customer?
   1. Are you rushing with your call-backs?
   2. Do you send a friendly SMS text follow-up and do you have this capability?

We're eager to hear some follow-up strategies! Drop your insights below!

 

[Alex Snyder]

Seldom do they know about the missed call. It is a major problem.