Issues with iMagic...Is it just me???

[JCollins]

Here lately I have had more issues with iMagic than ever before. Are others experiencing issues?

I've been a loyal user for years and am giving iMagic the benefit of doubt by not posting what my specific issues have been. I will ask that any replies remain non specific. A simple yes or no will suffice.

 

[Craig]

Here lately I have had more issues with iMagic than ever before. Are others experiencing issues?

I've been a loyal user for years and am giving iMagic the benefit of doubt by not posting what my specific issues have been. I will ask that any replies remain non specific. A simple yes or no will suffice.

Trying not to bash them.....but really want to, so yes is the short answer.

 

[DanMorgan]

I'll be vague but a little more specific than you guys the round robin system for leads is wierd and doesn't always work.

 

[JCollins]

I'll be vague but a little more specific than you guys the round robin system for leads is wierd and doesn't always work.

Their round robin system is based off lead source not ISM. Meaning each staff member will receive equal leads from each source. And yes its weird.

 

[DanMorgan]

yeah that's real wierd.

I am supposed to only get new leads but I occassionally get preowned leads, and vice versa with the guy who gets only the preowned leads.

 

[JCollins]

Dan,

You may need to adjust your settings in your Control Panel under lead assignment schedule. Call me and will be happy to walk you through it. This is one aspect of iMagic that I can't pick. On the fly adjustments such as these are relatively easy.
My cell # is 903.240.6772

 

[DanMorgan]

Thanks for the tidbit, but those have been adjusted from the beginning. I've unclicked and resaved my settings multiple times and it still happens. It happens with the preowned guy as well.

 

[JCollins]

My pleasure Dan. As stated if I can help in anyway you have my #

 

[Richard Keith Latman]

I always smile when I read these kinds of posts because the Lexus of Towson store is like 5 miles from our office. At the office there are 30 people or so in training and support that can answer these questions in minutes. Remember there are no dumb questions and as the only crm certified with all major OEM's and over 400 other lead providers, routing can sometimes get a bit complicated. We are always happy to do it all for you, just give us a call or email me.

Richard Keith Latman