- Sep 5, 2011
- 8
- 0
- First Name
- Dan
We are developing a centralized BDC and don't know what we don't know. Can someone please refer me to a large dealer group that successfully runs a centralized BDC?
How many dealerships does the BDC work for?Dan,
I created a centralized BDC for the LaFontaine Automotive Group. You can check out the group at www.FamilyDeal.com I run our Marketing Department now and the BDC is still intact w/3 centralized facilities each covering multiple stores. I'd be happy to discuss your concerns and plans about your centralized BDC.
Carlos
Are you still with the group? What is your role with the company?
Yes. I've been with the group since 2009. I'm the Marketing Director.Are you still with the group? What is your role with the company?
What were some of the pitfalls that you came across when you first built the BDC? With 15 rooftops to communicate with, what was their method to reach the employee they needed at each dealership when they needed assistance? Did they handle internet leads, phone ups, live chat, etc?Yes. I've been with the group since 2009. I'm the Marketing Director.
@Stauning - Thank you for those links. I just took a new role in my auto group, and am working on a centralized BDC for the three stores I will be overseeing. Great points for consideration.