The way you presented the numbers/data is 100% correct Jerry! That was my only point. Thanks for making it clearer.
Rand
Monthly Percentages
- Thread starter ryanabbott
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The way you presented the numbers/data is 100% correct Jerry! That was my only point. Thanks for making it clearer.
Rand
- Dec 2, 2009
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"Contact Rate" will be a direct reflection on your Process: how quickly you over-deliver what they seek. WOW the client with your first response, and you will contact 99% of them.
Joe,
I respectfully disagree. The method Jerry and I present are a much clearer and proper way. The community can give much better better advice with the simple addition of lead totals. I was NOT talking about Ryan's performance but the way he presented the "numbers".
Rand
Compare my footer to your footer Joe. Do I look like someone trying to promote myself? Thanks for the warm welcome to the forum though.
- Apr 7, 2009
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- Apr 28, 2009
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Rand,
Perhaps you and Joe got off to a rough start and that stuff happens. I would suggest you get to Know Joe a little better because he really is a great guy and he's very gifted when it comes to his knowledge of our industry, especially in the field of digital marketing. Best not to provoke a guy who is well respected here within the community.
You guys both got your licks in, now it's time to shake hands and be buds. Many of good friendships have started this way. Why not send him an e-mail and do the right thing.
On other note, I would like to add one more comment about the above numbers. I would track the overall close ratio per total leads. So in keeping with the numbers above it would be 10%. I would also look at doing this across all lead sources.
Perhaps you and Joe got off to a rough start and that stuff happens. I would suggest you get to Know Joe a little better because he really is a great guy and he's very gifted when it comes to his knowledge of our industry, especially in the field of digital marketing. Best not to provoke a guy who is well respected here within the community.
You guys both got your licks in, now it's time to shake hands and be buds. Many of good friendships have started this way. Why not send him an e-mail and do the right thing.
On other note, I would like to add one more comment about the above numbers. I would track the overall close ratio per total leads. So in keeping with the numbers above it would be 10%. I would also look at doing this across all lead sources.
- Apr 7, 2009
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Rand,
My apologies, but why didn't you write this sentence above when I asked for clarity? We have rogue vendors swooping in here selling their magic elixir when this community is about sharing ideas to improve.
Dear Vendors, please don't mistake my intent. Your experiences that you share are a giant asset!
Joe,
Apology accepted. My intent was only to offer some advice based on my many years of presenting results to end users, clients and employers. If anything I am in awe of the high quality of advice given in Dealer Refresh. As I mentioned, I have been reading comments and posts here since the site was first opened. I have learned a lot and I thank all the contributors for their efforts to share their knowledge.
Wow, it's nice to see everybody is all hugs and kisses again. I have been watching this thread and looking for one key comment. At the end of the day, if the IN STORE Handoff Process is broken, how do you get control of it.
Here's what I'm thinking--The BDC Manager or Agent(s) did a great job and gets the customer in only to find the floor blows them out or doesn't follow up after inital meeting. At the end of the month, the BDC is not looking good and getting rolled under the bus. Sales Floor says they set BS appts, BDC says Sales Floor can't close deals, GM says he's sick of the fighting. Seems like a never ending battle.
Here's what I'm thinking--The BDC Manager or Agent(s) did a great job and gets the customer in only to find the floor blows them out or doesn't follow up after inital meeting. At the end of the month, the BDC is not looking good and getting rolled under the bus. Sales Floor says they set BS appts, BDC says Sales Floor can't close deals, GM says he's sick of the fighting. Seems like a never ending battle.
- Dec 12, 2011
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Grant, THIS is what is happening here. For the total month of April, our T/S store had 26 shown Phone calls and sold 13. Or email numbers were 45 shown with only 13 sold. Phone is right on par at 50% but our email is low in my opinion. In the Monday morning meetings, the managers says that they are bad shows. IMO, No show is bad. We are doing our job (to an extent) of getting them in. Once in, it's out of our hands.
