Need Help and Advise on CRM and ILM

JakeLib · Aug 4, 2011

I have been running an Internet Department for over a year or so now and have been on LMCC for sometime now. I have to make a change as it is not user friendly, out dated, and I think we are missing deals with the current ILM. At this point I feel any CRM with a good ILM will be better than what we are using.

That being said I have been looking at different CRM and hear the same pitch over and over about all the CRMs and ILMs.

Found this Forum and thought I would see what insight anyone can share on the ones I have looked at, which are:

Car-Research XRM
Autobase
Rey Rey(I haven't got a demo on this one but here there are some dealerships doing well with it)
VINsolutions

Any advise anyone can pass on would be much appreciated.

All the Best,

Jake

Avantir2 · Aug 4, 2011

Haven't used the others buy loved Autobase.

ErnieR

Alex Snyder · Aug 5, 2011

Jake - there are a ton of options out there. You should take a look at this thread: http://forum.dealerrefresh.com/f5/crm-you-using-16.html

Alex Snyder · Aug 5, 2011

And you should absolutely read this series: How to buy a CRM. An introduction to CRM for dealers. | DealerRefresh

john.quinn · Aug 5, 2011

Swithched from ADP to Autobase. AVOID AUTOBASE AT ALL COSTS. For many, many reasons.

emilymoore · Aug 5, 2011

We are with Vinsolutions...I will send my thoughts in a private message.

William Bryant · Aug 8, 2011

I have used most of the top CRM tools over the last seven years, and eLead has been the best for a complete solution by far. It's not perfect, but they continue to improve the tool every month. And for over a year I worked in it intensively as the ISM at Steve White VW and it definitely helped us lead the pack with how great is organizes communication and follow-up with leads. I would highly recommend it...