I'm sorry to hear that you considered it a bad experience. I've been with Dealer-E process insofar as the last two years, and I've known of them as a vendor for considerably longer. My experience with them has been nothing but positive. They're often steps ahead of me on my website, and they've even shown me quite a few new places to get creative; pointing me towards the PCG, ISM and Dealer Refresh communities. As far as updates go, I've never had anything out of date. I manage most of my own specials, however; they usually remind me days in advance when the specials are about to expire as well. .though it's not their responsibility to do so.
We maintain an SEO and VSEO/Mobile and YouTube account through their services. I've cancelled some services when my budget got tight, and they've never taken anything away from me for doing so, or treated me any differently. However, I also understand that the Terms of Service Agreements exist for a reason, and legally. .when one account is terminated, all tied-in accounts get the same treatment. If that wasn't the case, the individual cancelling could sue because technically, the vendor was still maintaining an account and could charge for it. When you cancel service, you cancel all services.
My facebook, YouTube accounts, etc, are all held primarily here. I don't believe that Terms of Service agreement under Dealer-E is any different than Dealer.com, or Webskinz or any other service; they all follow suit for the same termination processes, mainly because they have to, if they want to avoid civil liability.
I believe YouTube has a clause in their Terms of Service which forbids sharing accounts due to accountability issues. .so I don't really think it was an issue of them not wanting to give it to you, but that they're forbidden from transferring ownership to you because it was created by them. I just don't see them deleting it on purpose to spite you if they could transfer it.
This is why we're all taught to create our own in-house accounts for things.
When you mention that your store hours and web specials were out of date, I'm curious to know if Dealer-E manages that for you or if you have an Internet Manager in charge of that. Traditionally, with every other vendor I've worked with, specials were the responsibility of the dealership, and were performed from the dashboard. It's nice that Dealer-E lets me know when things are expiring, but it's more or less my job, not theirs, to make sure the site is up to date. The vendor's role is to provide functionality, which I believe they do very well.
I can't help but think that some of this could have been completely avoided if the Internet Manager and dealer Sales Managers/principal were more in-tune and communicating with one another. This just seems to me like someone rushed to cancel services to curtail expenses -- as we're all guilty of -- and then didn't think about their SEO/YouTube management until afterwards when they didn't have to pay for the service any longer. We're always trying to lower overhead and many individuals cut web programs first when doing so.
Just my two cents. Good luck, Webdog.
We maintain an SEO and VSEO/Mobile and YouTube account through their services. I've cancelled some services when my budget got tight, and they've never taken anything away from me for doing so, or treated me any differently. However, I also understand that the Terms of Service Agreements exist for a reason, and legally. .when one account is terminated, all tied-in accounts get the same treatment. If that wasn't the case, the individual cancelling could sue because technically, the vendor was still maintaining an account and could charge for it. When you cancel service, you cancel all services.
My facebook, YouTube accounts, etc, are all held primarily here. I don't believe that Terms of Service agreement under Dealer-E is any different than Dealer.com, or Webskinz or any other service; they all follow suit for the same termination processes, mainly because they have to, if they want to avoid civil liability.
I believe YouTube has a clause in their Terms of Service which forbids sharing accounts due to accountability issues. .so I don't really think it was an issue of them not wanting to give it to you, but that they're forbidden from transferring ownership to you because it was created by them. I just don't see them deleting it on purpose to spite you if they could transfer it.
This is why we're all taught to create our own in-house accounts for things.
When you mention that your store hours and web specials were out of date, I'm curious to know if Dealer-E manages that for you or if you have an Internet Manager in charge of that. Traditionally, with every other vendor I've worked with, specials were the responsibility of the dealership, and were performed from the dashboard. It's nice that Dealer-E lets me know when things are expiring, but it's more or less my job, not theirs, to make sure the site is up to date. The vendor's role is to provide functionality, which I believe they do very well.
I can't help but think that some of this could have been completely avoided if the Internet Manager and dealer Sales Managers/principal were more in-tune and communicating with one another. This just seems to me like someone rushed to cancel services to curtail expenses -- as we're all guilty of -- and then didn't think about their SEO/YouTube management until afterwards when they didn't have to pay for the service any longer. We're always trying to lower overhead and many individuals cut web programs first when doing so.
Just my two cents. Good luck, Webdog.
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