- Dec 17, 2011
- 18
- 0
- First Name
- Sara
Please do share your comments for the better learning on this subject.
SalesChat.net with fully manned live chat service has made some noise during last few months and the purpose of this article is to share its learning about live chat function with the esteemed members of this forum.This article shall discuss the Best Practices for live chat best practices keeping a focus on the pro-active chat. This is a combined knowledge where the feedback of our customers and those who initiate live chat has also been obtained.
The determination of proactive chats is based on who and how this is used? SalesChat.net has made mandatory for its agents to trigger a proactive chat session based on visitor site interactions and behaviors and commonly include: which pages they have visited, how long they remained on a page, where they came from and which items they have in their shopping cart etc.
When can this be annoying?
It can be annoying it is lost the website design, has no obvious way to close it if the viewer isn’t interested, if these are large, ones that pop up in the middle of the screen and/or kept moving around the screen and you had to catch it to close it.
When can this be welcoming?
If the user is researching information on a particular service or product than regardless of whether or not the chat window is utilized, any tool that can add content is certainly welcome. Uninvited chats are unwelcome. If someone is visiting your site, they normally have a specific goals in mind. If they are seeking answers for a customer service issue, they should be given the opportunity to discover the answer by their own. If you are just browsing with little interest, it can be annoying particularly if it keeps reappearing. Or is blocks the whole screen.
The most important thing Sales Chat has learned about proactive chat is that those visitors who have initiated a chat are more likely to make a purchase when have shown an interest and those visitors who have been compelled to get into chat do not prefer to respond to sale inquiry.
This is so confusing that there is no single formula but only probabilities which cannot be gauged because every website visitor has different things in his/her mind and the probability works according to his/her mood.
SalesChat.net with fully manned live chat service has made some noise during last few months and the purpose of this article is to share its learning about live chat function with the esteemed members of this forum.This article shall discuss the Best Practices for live chat best practices keeping a focus on the pro-active chat. This is a combined knowledge where the feedback of our customers and those who initiate live chat has also been obtained.
The determination of proactive chats is based on who and how this is used? SalesChat.net has made mandatory for its agents to trigger a proactive chat session based on visitor site interactions and behaviors and commonly include: which pages they have visited, how long they remained on a page, where they came from and which items they have in their shopping cart etc.
When can this be annoying?
It can be annoying it is lost the website design, has no obvious way to close it if the viewer isn’t interested, if these are large, ones that pop up in the middle of the screen and/or kept moving around the screen and you had to catch it to close it.
When can this be welcoming?
If the user is researching information on a particular service or product than regardless of whether or not the chat window is utilized, any tool that can add content is certainly welcome. Uninvited chats are unwelcome. If someone is visiting your site, they normally have a specific goals in mind. If they are seeking answers for a customer service issue, they should be given the opportunity to discover the answer by their own. If you are just browsing with little interest, it can be annoying particularly if it keeps reappearing. Or is blocks the whole screen.
The most important thing Sales Chat has learned about proactive chat is that those visitors who have initiated a chat are more likely to make a purchase when have shown an interest and those visitors who have been compelled to get into chat do not prefer to respond to sale inquiry.
This is so confusing that there is no single formula but only probabilities which cannot be gauged because every website visitor has different things in his/her mind and the probability works according to his/her mood.
Last edited: