Twilio Video EOL

[JDHigginbotham]

About 12% choose to contact at the prompt in sales. Well worth the effort.

Solid!

CTA... no we don't. But does make you think maybe we should. With service, the option to confirm work is always there. There is a follow up for declines that happen within the store. When a 'no' to upsell occurs from the video, we push notifications into the DMS to related advisor, service manager and videographer as well as fixed op if there is one for that store. They then have their own in-store process to try and steer that to a 'yes'.

Do the stores like it that way or would they want the centralized flow go further before passing it off?

Example..."No" from customer, leverage AI in that thread to dictate a concrete next step...would categorize responses and give the dealer context to how they should pick up the conversation.

Appt setting was largely being 'mishandled' from the sales app. There are a couple situations it works well. I'm actually in NFLD at the moment doing some training with stores to get them on it more effectively... good times

Another AI play