Anyone else seem to notice VinSolutions level of customer service/tech support really starting to take a turn for the worse the larger they get? Tech support tickets on seemingly easy issues never getting fixed, no real help with updating our processes and templates to newer relevant best practices, help implementing best practices, helping us find new opportunities or areas to improve, ect. We are part of a 12 store dealer group and just seems like we would be getting a lot better service for the amount of money we pay on a yearly basis. Anyone else experiencing the same thing?