Curious as to why everyone is bashing the idea of outsourcing a BDC, especially why the idea of outsourcing is equal to "giving up"? Our job is to sell cars at the end of the day and if outsourcing will help us handle our leads, why is that a bad thing? Call me a quiter all you like, if I am selling more cars than you and at higher percentages, why does it matter if my BDC is in store or on the other side of the country?
At the moment, our BDC is a little short staffed - we could stand to add at least 1 person, if not 2. Given the cost of hiring a new person and training and having to replace them if they don't work out, I've been thinking about the idea of Outsourcing a bit of our leads. Depending on the cost (and results), it could be smarter to pay a 3rd party to handle some of our leads rather to hire someone outright.
At the moment, our BDC is a little short staffed - we could stand to add at least 1 person, if not 2. Given the cost of hiring a new person and training and having to replace them if they don't work out, I've been thinking about the idea of Outsourcing a bit of our leads. Depending on the cost (and results), it could be smarter to pay a 3rd party to handle some of our leads rather to hire someone outright.