In DealerSocket you can stop the clock by:
1. Completing the Weblead To Do.
2. Replying or Sending an email.
3. Completing an Outbound Call ToDo (or by just making an outbound call if you are using CTI).
The way to improve response times in DealerSocket:
1. Route leads by schedule, (Round Robin by Schedule) so leads only go to people who are working.
2. Text/Email Notification on phone notifying a salesperson when they get a lead even when they are not at their desk.
3. MobileCRM (Receiving lead, and working lead, follow up from phone).
4. Manager Alert, if a lead is untouched for 15 minutes notify manager.
5. Escalation, Round Robin lead to another rep if untouched by 25 minutes.
6. Reports: Look at Internet Lead Response Time Report to inspect salesreps with slow response times (Coaching Opportunity).
Also note (for others) DealerSocket is a GM Certified Lead Provider:
Automotive CRM Provider DealerSocket Helps GM Dealers 'Stop the Clock' and Respond... -- SAN CLEMENTE, Calif., Sept. 1 /PRNewswire/ --