- Sep 10, 2014
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- Derrick
To my surprise, the setup I am currently dealing with is that *all* auto group calls (4 locations) go through the BDC, which as you can imagine is several calls a day that are completely unrelated to sales. That said, much of their day is spent looking for the right person to transfer the customer too and/or handling customer situations. This setup can lead to an absolute disaster for CSI.
Do you have an operator?
Do you have an operator?