In my experience, there is a wide range of understanding about the rules governing reviews, likely because guidance and enforcement are relatively new.

Deceptive review practices are illegal, falling into the bucket of deceptive or misleading advertising.

The details are laid out in the Consumer Review Fairness Act (2016) ...

“Where did you buy this jacket? The Lion’s Den???” – This was my immediate thought as Brent Wees and myself decided to “switch” outfits...

Condensed - original article on CBT News.

5 creative social media content ideas for your dealership​

Are you looking for creative ways to market your automotive dealership on...

View: https://youtu.be/DfC9yCl2WIk


We've gotten to know Montway Auto Transport much better since the pandemic hit, and shipping cars became a bigger part of the dealership business. Their technology has made...

Ahhh, beautiful start to the day with a direct flight to Viva Las Vegas for Digital Dealer, arriving bright and early on Monday morning. Already looking forward to that couples massage and spa that Julie booked at Caesar’s Palace at 11 am...

When I was at the pinnacle of my retail career, business development centers, or BDCs as they are colloquially known, were becoming all the rage. As a proud A-Z Internet salesperson, I was completely put off by the BDC concept. I had no clue how things would evolve next. Given the circumstances of a sales environment where having inventory is...

We all know inventory is low, and the next 3 months of allocation are already sold, so getting our sales processes better tuned is a complete waste of time. Right?
If you think that way, you're not reading this email and probably have never heard of DealerRefresh.

For the rest of you, we're...

Ford raises price of electric F-150 Lightning by up to $8,500 due to ‘significant’ battery cost increases

• Ford Motor is increasing the starting prices of its electric F-150 Lightning pickup due to “significant material cost increases and other factors.”

Among my regular duties over the last several years, I’ve been working with OEMs and dealers to fine tune their digital retailing efforts. Throughout this time, I’ve seen everything from utter failures to smashing successes. The failures were most often due to a lack of buy-in and (believe it or not) manager...

View: https://youtu.be/G7FIRb73QH4


Since the pandemic lockdowns hit, it seems the biggest aid to dealers has been digital retailing, but there are so many other new things enabling our industry to provide a better customer experience...