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"The Process" video

This is hilarious and spot on.

Unfortunately, the client thinks too much, too many times, what they want instead of seeking customer motivators.

Your successful dealerships are embracing the "voice of the customer" much more and addressing their needs. Heck, those dealerships enabling the consumer to purchase on their terms are obviously leading the automotive internet marketplace.
 

✨ AI Highlights

Jeff Kershner shared a humorous cartoon satirizing the Honda DMA compliance process and the frustrations of dealer advertising approval workflows. Replies from industry professionals confirm it resonates deeply, with one commenter noting that dealerships focused on the customer's voice rather than internal preferences are the ones leading the market.

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