Search results

Search the forum Search Blog
  1. jmcreavy

    Can too many Vehicle Photos be a bad thing?

    My photo process includes a picture of the tire tread depth to show it has good tires on it and then 4 pictures (one of each wheel) to show the condition of the wheels. 40 Photos is the process I built and trained at 2 stores and we had a ton of compliments from customers who felt we were being...
  2. jmcreavy

    Dealer Rater Question

    Clint - DealerRater provides a 2 Week Grace Period to those that Subscribe to them as a "Certified Dealer," (other options may be available now) where you can respond to the customer to try and fix the review. The customer at that point can do 1 of 3 things.. 1. Leave review as it stands and...
  3. jmcreavy

    2 Industry Trainers - 2 Opposing Views - Which do you agree with?

    If I call in the morning and get a voicemail, I'll try again later that day but will leave a 2nd voicemail stating "Jared again at ABC Motors trying to reach out and make sure you got all the information needed to make the best buying decision possible. I'm heading out of the office at XYZ so if...
  4. jmcreavy

    What to do with lying customers

    Doug I completely agree that it is about the Culture and having a mind-set of excellence. Strive to provide an excellent experience for the customer and the profit will come. Continue to do shady tactics to jam people into cars will only continue to hinder your CSI and future business while...
  5. jmcreavy

    Customer experience and how to obtain profit....

    Alex I agree with you on the clear price and on Service Customers and the customer service aspect.... However, I do believe that as Dealers we need to put our best foot forward with customers who are shopping. Why? Because if they catch wind of the Dealer being shady they will not return, but...
  7. jmcreavy

    Customer experience and how to obtain profit....

    Thanks for the insight Ryan! I look at it like this - Tactics to get people in the door these days sets us up for failure in the future. The customer may leave happy at first..... but when they try to get out of the car and realize they paid more than retail for a new or pre-owned vehicle, how...
  8. jmcreavy

    Customer experience and how to obtain profit....

    I've been in the business for going on 7 years now starting from a Product Specialist and working up to an Internet Director and covering the Sales Desk. I've served in the U.S. Army, grown up as a Mechanic, done several different job types and decided the sales side of the Auto Industry is...
  9. jmcreavy

    What to do with lying customers

    I understand where you are coming from Doug but everything I've ever researched from Consumer Forums to Dealer Forums talk about archaic tactics used to get people in the door to make a killing on one vehicle.... terms used like "clubbing like a baby seal" and the like. Do / Did all...
  10. jmcreavy

    What to do with lying customers

    The reason I dislike that quote Doug is because it just sets Sales People up to pre-judge customers. Customers have been conditioned to lie to us because of the tactics that used to be commonplace back in the day. So now the tables have turned and Dealers do all they can to provide a...
  11. jmcreavy

    What to do with lying customers

    Gotta keep these civil. He is very right though that if you are not giving the customer a reason to come in, then they will not show up. The majority of the issues I see is appointments are set out too far. When an appointment is set out further than 2 days the customer has a less likely...
  13. jmcreavy

    What to do with lying customers

    Not a fan of this quote - Customers have been conditioned by Dealers for years and even to this day some Dealers still try to pull smoke and mirror tactics to get people to pay more for a vehicle.
  14. jmcreavy

    Edmunds's No Haggle Video - Offensive?

    Alex - How does a one price store work? I've been told that one-price stores eliminate jobs as there is less need of Sales Managers and as many Finance Managers? What are your thoughts of how it works and how it could work?
  15. jmcreavy

    Leads or Ups?

    Ed... since you trained at my store for ELEADS, how would you suggest we setup the store to handle the Internet Leads? (Not being destructive, looking for all criticism.)
  16. jmcreavy

    YouTube and it's benefits

    I don't have as much energy as Damian does in his video but here is one of the walk-arounds I had done back earlier this year when I had gone back on the floor for a few months: 2009 Honda Element LX 4WD at Prime Honda Saco in Southern Maine - YouTube
  17. jmcreavy

    YouTube and it's benefits

    Looking for some opinions on this video: Top Secret Slasher Sale at Lakeland Automall - YouTube Work with this guy now and I think this video is great! Thoughts?
  19. jmcreavy

    Cars.com Views

    Ben - Have you taken into account the time of year and compared it to September of last year? Kids going back to school along with College Kids. Holiday's coming up and travel plans being made. If this Sept. vs last year is less, then check to see if something has changed with photos...
  20. jmcreavy

    E-Lead 1Quick Start Guide??

    Randy, did you get the help you need for Elead?
  21. jmcreavy

    Internet Closing Percentage

    So I want to respond to all of you with my input so here goes! @Sachin Raja - I calculate the Sold Percentage with raw data for that month. Knowing that leads can carry over and get sold in a different month than they came in, I do not adjust my reporting based on "did the lead come in last...
  22. jmcreavy

    Internet Closing Percentage

    I understand that! The true goal is to get everyone on the same page and performing to their fullest potential. Even when you get people to do the process the way you ask, they show no enthusiasm and still fall short of what they could do. Mind boggling. I do not have the skill to be ok with...
  23. jmcreavy

    TAKE POLL Round Robin or Lead Bucket

    TOTALLY stealing this!
Top Bottom
Back
Menu