#activecoaching

  1. Chris Vitale

    Ninjas Discipline breeds confidence

    We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of the green lights, and we feel GOOD! But what about the days when we don’t feel that hot? In the automotive industry, one day, you are on top of the world, and for some...
  2. Chris Vitale

    Promoted Article Why you need Quality Assurance Training...

    When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if you have standardized procedures and phone scripts, every phone agent operates a little differently. To improve outcomes, you need to know how to use quality assurance training and...
  3. Chris Vitale

    How Call Scoring Helps Your Phone Agents Improve

    One of the most important things that you need to focus on with your phone agents is making sure that they are performing up to expectations and that their phone conversations are effective. Effective calls lead to more sales, which means greater success for your dealership. One of the best ways...
  4. Chris Vitale

    Ninjas Every Shopper is a Buyer

    We’ve all come across the “just looking” tire kicker that hits our lot on a sunny Saturday afternoon or the one calling around every dealership for a deal but won’t disclose their timeframe to buy. They have what feels like a million questions or no questions at all, they want to drive your...
  5. Chris Vitale

    Ninjas How to Improve Your Outbound Calling Strategy in 2023

    With the start of the new year, you should be looking forward to what you can do to make 2023 a success for your dealership. While there are endless marketing strategies to employ, having a solid outbound calling strategy should be at the core of your efforts. Whether or not it was successful...
  6. Chris Vitale

    How Active Coaching is Critical to Your Dealership’s Success

    With the constantly shifting car market, it is more important than ever to focus on the things that will make your dealership successful and allow you to continue business as normal. While there are plenty of things that you can do to keep your inventory up to date, it is just as important to...
  7. Chris Vitale

    Increase customer retention

    Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your dealership can be difficult since people aren’t buying cars...
  8. Chris Vitale

    Ninjas What is Active Coaching? Why’s it so important? How’s it so effective?

    It’s a check and balance, something that we do on a regular and ongoing basis with our athletes, whether they’re just starting out in T-ball or all the way up to our professionals. A coach is there to lead players through drills and game-time scenarios. Athletes practice regularly to maintain...
  9. Chris Vitale

    Ninjas A Buzzword a Day Won't Keep Bad Phone Skills at Bay

    "It's just another trainer," says the GM when reviewing the email the Dealer Principal sent him. There's no doubt that a lot of today's "training" is irrelevant and ineffective in assisting dealers and their needs. Sending a self-proclaimed "guru" in to speak to your Sales Managers, Sales...
  10. Chris Vitale

    Flash Training

    If training were that easy, we'd all be doing it, right? The thing is – not all training or trainers have the same approach. Most of us can recall an experience meeting that "self-made" trainer whose head-shot resembles that of an 80's glamour shot. The shades, the watch, the pen, flexing, etc...
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