#bdc

  1. Chris Vitale

    Are We Answering The Customers Questions: Dealership Mystery Shops

    As a savvy customer, nothing is more infuriating than being ignored or receiving a response that dodges all your questions. Pre-Covid, dealerships used to pride themselves on their promptness in addressing leads. Even the OEMs had standards in place to ensure that all inquiries were answered...
  2. Dan Sayer

    Need Remote Business Development Reps? We have 11 available!

    Unfortunately, our auto group has made the decision to dissolve the Sales division of our business development center. The absence of a return of shoppers and inventory in the last year have hindered our ability to responsibly offset the expense. I would like to help these 11 amazing reps find...
  3. Chris Vitale

    Ninjas How to Improve Your BDC Training

    Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of the appointments that their sales agents have. If you have never used a BDC before, you may not see why it is important or if you have worked with an ineffective...
  4. Chris Vitale

    Ninjas BDC and Sales/Service Staff: There’s a difference in their phone process… but should there be?

    There is nothing better than a well-oiled machine when it comes to working efficiency. On a dealership level, by that, I mean - everyone has a set of specific tasks, they focus on completing while co-workers perform separate/similar work for the greater good as well. In theory, this is the way a...
  5. Chris Vitale

    No thanks, we're good...

    "The customers are still coming to us. We don't need your help – we're good and more profitable than ever. Cars are selling above MSRP." Selling cars above MSRP is not good practice, and neither is relying on the hot market we've all experienced these last two years. It's not “if,” it's “when”...
  6. Jen Sanford

    PR & News STELLA™ Automotive AI Wins Prestigious Automotive Award

    Tampa, Florida – April 22, 2022 -- STELLA Automotive AI, provider of high-end conversational AI technology for automotive dealerships, was selected by automotive dealers as the winner of the 5th Kain Automotive Shark Tank Contest. STELLA is proud to be the recipient of this prestigious award...
  7. shaughnessy2323

    If you lost your wallet but then found it, would you keep looking?

    Some of you may remember using the above as a close back in the day. “Well Mr. Customer, you said this is the exact car you want, the trade value is also what you wanted, and the payment fits your budget. What is there to go home and think about or what are you going to keep looking for?” I...
  8. Chris Vitale

    We Are What We Repeatedly Do

    You'd be living under a rock if you hadn't noticed that dealers cannot keep enough inventory on their lots right now. Heck, cars are selling before they've even arrived! Not to mention, because of the short supply, dealers are actually making profits on the frontend again (it’s glorious!)...
  9. Jaythematador

    THE FUTURE OF BDC?

    Hello Everyone, So here's a question for all my Owners, General Managers, and Internet Directors. How confident are you in the way your leads are currently being followed up with? Do you know how many attempts are made before your leads are being thrown in the trash? As someone with over 6...
  10. Chris Vitale

    Stop Multitasking in the BDC

    There are many opinions on whether or not one can truly multitask. However, those who have worked at the dealer level in a BDC – multitasking is a quintessential part of the job, isn’t it? But just because they multitask does not mean that they are any more productive. In fact, too much...
  11. Chris Vitale

    How Much Profit Are You Missing on the Phone?

    Did you know that only 27% of the inbound calls result in an appointment? And only 51% obtain contact information? Think about it for a moment. Let's say you have a total of 145 inbound calls for the month. Out of those 145 calls, you set 39 appointments. Of those 39 appointments, only 19 show...
  12. Chris Vitale

    Save the TED Talk....

    Have you ever given a live TED talk to your Sales Consultant or BD Agent while they're on the phone – telling them how to respond to the lead? Things like "you want to give the customer a reason to call us back" or "tell them we'll give them more on their trade" and even something to the effect...
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