#coaching

  1. Chris Vitale

    Ninjas Why your dealership needs dealership sales coaching

    You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that's why it's important to continue coaching and training the salespeople and BDC employees. Even after they seem to have mastered the phones and their appointment set rate is off...
  2. Chris Vitale

    7 Good Reasons Your Salespeople Need Coaching

    There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson...
  3. Chris Vitale

    Phone Coaching vs. Sports Coaching…. What’s the difference?

    “EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER.” - Pat Riley, President of the Miami Heat There are obvious differences, of course, and yet many clear similarities, between a sports coach and a phone/sales coach. Sometimes, this analogy can be useful in understanding how...
  4. Chris Vitale

    Deals4Dealers Enhance conversion rates with phone scripts - Free from PhoneNinja

    In the age of social media and Zoom, is the old-fashioned phone call outdated? If you’re in the auto sales business, absolutely not. The humble telephone is still your most reliable source of auto buyer leads, whether you’re taking inbound calls from curious shoppers or reaching out to your...
  5. Chris Vitale

    Save the TED Talk....

    Have you ever given a live TED talk to your Sales Consultant or BD Agent while they're on the phone – telling them how to respond to the lead? Things like "you want to give the customer a reason to call us back" or "tell them we'll give them more on their trade" and even something to the effect...
  6. Chris Vitale

    Flash Training

    If training were that easy, we'd all be doing it, right? The thing is – not all training or trainers have the same approach. Most of us can recall an experience meeting that "self-made" trainer whose head-shot resembles that of an 80's glamour shot. The shades, the watch, the pen, flexing, etc...
  7. Chris Vitale

    The Phones Aren't Going Anywhere

    Technology comes and goes as fast as it’s developed, even faster in some cases. But the one thing that isn't going anywhere is your phones! Customers actively call into dealerships to "inquire about availability" or to ask "what your best price is." So, while the phones aren't going anywhere...
  8. Chris Vitale

    How Many Are We Going To Let Quit?

    We’ve all been the new guy on the block. A few days of "training," also known as shadowing that "sales guy over there," or "watching" the manager will do it, yes? Not so much. It's no secret that sales consultants have one of the highest turnover rates in the auto industry. Some not even lasting...
  9. Chris Vitale

    Why is Training Like a Gym Membership

    Ugh, the "gym membership…." Half the battle is making the conscious decision to get that gym membership. But make no mistake, just because we have a gym membership doesn't mean we use it. Well, the same can be said for training. While you do have training in place for your Managers, Consultants...
  10. Chris Vitale

    But I Got A Perfect Score!

    Aiming to achieve a perfect score on your Mystery Shop is more than just memorizing keywords or sequences. It's about continually enhancing your performance. The idea that the more you practice and refine your word tracking, the more equipped you will be in handling customer objections. So, when...
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