contact management; crm

  1. P

    Is tracking ECR valuable in Sales and Service?

    Do you currently track your Email Capture Rate in Sales and/or Service? How does this bring value to your dealership? What is the value in tracking your ECR? If you do not have access to this KPI, how could this potentially bring value to your business?
  2. Steve Stauning

    Contact Management - Is there any real performance reporting available?

    Refreshers: I picked up a new client using Reynolds' Contact Management as their CRM. I've not worked with a dealer using this CRM in about 7 years, so I'm trying to help them pull actionable reporting. Unfortunately, there doesn't seem to be any reporting that covers Salesperson Performance...
  3. Jpopp1719

    Reynolds CRM?

    Hello Everybody! We are currently shopping for a new DMS & CRM System. The idea of 1 system with Reynolds is intriguing for us since we are used to a hub and spoke concept that we currently have with Quorum and Elead One. With that being said, who uses Reynolds DMS and CRM vs. Who uses...
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