• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

cross training

  1. KennySmithAutoUnite

    What process at your store only one person really knows?

    Curious if every store has one of these. Everything runs fine until somebody takes a few days off and then you realize they’re the only person who really knows how part of the process works. Could be titles, accounting, recon, inventory, CRM, service, whatever. Doesn’t even mean the process...