#csi

  1. Chris Vitale

    Ninjas 5 Skills That Can Help Appease Difficult Phone Customers

    Difficult phone customers are the most nerve-wracking thing to deal with as a sales agent or customer service representative. Even if you have years of experience, having someone get upset or yell at you can just ruin your day. Luckily, there are skills that you can develop that make these calls...
  2. Chris Vitale

    Back to the Future

    What Does the Future of the Automotive Industry Look Like? The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might otherwise think based on the news reports. That doesn’t mean that the industry isn’t experiencing some major...
  3. Chris Vitale

    Increase customer retention

    Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your dealership can be difficult since people aren’t buying cars...
  4. Chris Vitale

    What I’ve learned as a vendor: About Customers (dealers’ customers – part 3)

    Buyers are liars – it’s a saying we’ve all heard and used on the dealer level. We’ve also had conversations asking if we’ve turned the customers into liars. So, it poses the question – based on the games some dealers have played these last two years – are we turning the customers against the...
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