#dealership

  1. Chris Vitale

    Ninjas CAR DEALER SALES TRAINING PROGRAMS THAT WORK

    You’ve hired some wonderful people to help your dealership sell vehicles, but the numbers just aren’t where they should be. Why are the KPIs not spiking? The first place to look is training. Talent is important, but if it’s not supported by disciplined on-brand messaging even the best team is...
  2. Chris Vitale

    Ninjas CAR SALES QUESTIONS TO ASK CUSTOMERS ON THE PHONE

    Natural salesmanship can take an associate a long way in any business, but there is always a breaking point where the intuitive drive to sell has to give way to disciplined messaging centered on customer concerns. However, the automotive world is not just one of many examples where this is...
  3. Chris Vitale

    Ninjas MUST-HAVE PHONE TRAINING FOR AUTOMOTIVE SERVICE ADVISORS

    It’s a busy Saturday afternoon at your dealership, and the phones are ringing off the hook. In the middle of the flood of incoming calls, there’s Steve, your star service advisor. He’s juggling conversations, developing sales opportunities, and keeping customers happy. What makes Steve cool as a...
  4. Chris Vitale

    Ninjas What is a Sales Consultant at a Car Dealership

    Anyone who’s spent time at a dealership knows the usual suspects. There’s the finance team, the managers, and of course, the service guys, and they all have their areas. But without fail, every time you look up, you wonder, “What is a sales consultant at a car dealership doing?” It seems like...
  5. Chris Vitale

    Ninjas How Can I Increase Car Sales At My Dealership?

    Dealership leaders stand at a crossroads today. Many of them are asking, “How can I increase car sales at my dealership?” Yet, it’s not a question born out of incompetence or inability to sell. It’s a recognition that the market has shifted, and with it, the expectations of the consumers has...
  6. Chris Vitale

    Ninjas 5 Car Sales Techniques to Increase Your Bottom Line

    In the high-stakes arena of car sales, the rules of the game are constantly changing. Gone are the days when a smooth script and a pleasant voice were enough to seal the deal. Today’s phone sales landscape is a battleground where only the smartest, savviest, and most strategic thrive. And the...
  7. Chris Vitale

    Ninjas What to Look for in Car Sales Training Programs

    What to Look for in Car Sales Training Programs When you first dive into the world of car sales training, it’s easy to get bogged down in a sea of generic advice and cookie-cutter solutions. Ironically, the one-size-fits-all approach doesn’t really work for anyone. The reality is that...
  8. Chris Vitale

    Enhancing Your Dealership's Success with Onsite & Virtual Dealership Training

    In today's competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is through a comprehensive training program that empowers your Sales Consultants and BD Agents to excel in their roles. Here are the top four ways Onsite & Virtual...
  9. Chris Vitale

    Boost Your Dealership's Sales With Effective Dealership Sales Coaching

    Dealership Sales Coaching is a game-changing approach to training that equips your Sales Consultants and BD Agents with the skills and knowledge needed to excel in phone interactions with customers. By providing continuous and personalized coaching, your team will be prepared to handle a variety...
  10. Chris Vitale

    Are We Answering The Customers Questions: Dealership Mystery Shops

    As a savvy customer, nothing is more infuriating than being ignored or receiving a response that dodges all your questions. Pre-Covid, dealerships used to pride themselves on their promptness in addressing leads. Even the OEMs had standards in place to ensure that all inquiries were answered...
  11. Chris Vitale

    Ninjas Who Are We - no longer cuts it?

    We can do many things to stand out against the competition. Quality phone skills, streamlined processes, and even an up-to-date website. Yet many of us struggle to achieve any of the above tasks. Have we ever stepped back and asked ourselves why we cannot accomplish any (or all) of the above...
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