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dealership operations

  1. KennySmithAutoUnite

    What process at your store only one person really knows?

    Curious if every store has one of these. Everything runs fine until somebody takes a few days off and then you realize they’re the only person who really knows how part of the process works. Could be titles, accounting, recon, inventory, CRM, service, whatever. Doesn’t even mean the process...
  2. emilykeenan

    REV #071: Reviews Tell Us What's Working in Video MPI

    Welcome to the REV. A weekly briefing on what the Auto industry can learn about customer experience from millions of Google reviews. Our latest research report dropped last week. It analyzes 1.2M Google Reviews from 18,000 U.S. dealerships across Q1, revealing what customers are saying across...
  3. jsjung35

    DMS handles the transaction — but who’s standardizing what happens after?

    I’ve noticed a recurring challenge in multi-store groups: once the DMS does its job of logging the sale or closing the RO, the real work of follow-up tasks begins — and that’s where things start to get messy. Titles, funding, recon approvals, customer follow-ups… these often get tracked in...
  4. JohnDismukes

    NIADA Accounting Training

    NIADA Accounting Training to help auto dealerships – Dashboard by NIADA Establishing solid accounting principles to maintaining internal controls over cash receipts will be part of NIADA’s Accounting Training in Irving, Texas, April 25-26. The 12-hour course will be led by NIADA Senior 20 Group...
  5. Ted Gaines

    The Used Car Roller Coaster - Hold On!

    - Used vehicle pricing is declining from its record levels - Focus to maximize margin contributions - Everyone in the operation contributes - Measure, support, and recognize contributors - Reconditioning can be the biggest profit lever It’s been a roller coaster ride for the past many months...
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