#mysteryshop

  1. Chris Vitale

    NEWSFLASH: We NEED Training!

    It's one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But, oh boy, it seems like we're a bunch of klutzes trying to fit a square peg in a round hole with those tasks. Now, ever wonder why we trip over these hurdles? Maybe we're spewing...
  2. Chris Vitale

    No thanks, we're good...

    "The customers are still coming to us. We don't need your help – we're good and more profitable than ever. Cars are selling above MSRP." Selling cars above MSRP is not good practice, and neither is relying on the hot market we've all experienced these last two years. It's not “if,” it's “when”...