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#phoneskills

  1. Chris Vitale

    Phone Etiquette Training Every Agent Needs

    Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help...
  2. Chris Vitale

    They Say Ignorance is Bliss. But I Find Yours Disturbing...

    Ouch! Let's preface this article by saying it isn't about beating anyone up. It's about offering realistic insights into the struggles we're currently facing. If we don't tackle the issues we face head-on, we're asking for a rude awakening in the coming months. For those living under a rock...
  3. Chris Vitale

    5 Skills That Can Help Appease Difficult Phone Customers

    Difficult phone customers are the most nerve-wracking thing to deal with as a sales agent or customer service representative. Even if you have years of experience, having someone get upset or yell at you can just ruin your day. Luckily, there are skills that you can develop that make these calls...
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