#results

  1. Chris Vitale

    Ninjas CAR DEALER SALES TRAINING PROGRAMS THAT WORK

    You’ve hired some wonderful people to help your dealership sell vehicles, but the numbers just aren’t where they should be. Why are the KPIs not spiking? The first place to look is training. Talent is important, but if it’s not supported by disciplined on-brand messaging even the best team is...
  2. Chris Vitale

    Ninjas WHAT DOES AN AUTO DEALER CONSULTANT DO?

    Auto dealership managers and leaders, you know this scene well: a lively sales floor with phones ringing nonstop, yet the sinking feeling that your sales numbers won’t reflect the bustling atmosphere. You’re seeing plenty of web traffic and inbound calls, but the number of closed deals struggles...
  3. Chris Vitale

    Ninjas Is Your Dealership Using Phone Scripts for Car Sales? You Should Be.

    We’ve all been there—trapped on the receiving end of a sales call that’s so rigidly scripted it’s practically robotic. “Hello [Customer Name], I am calling from [Company Name]...” It’s enough to make anyone hang up before they can finish their painful introduction. But let’s change our...
  4. Chris Vitale

    Ninjas Is Your Dealership Making the Right Choices?

    We'd be lying if we said we didn't enjoy the time when cars flew off the lot faster than we could restock our inventory. But as that excitement hit the road, have we asked ourselves, "Are we ready to sell again?" Let's be real, over the past three years, we could easily overcome objections and...
  5. Chris Vitale

    NEWSFLASH: We NEED Training!

    It's one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But, oh boy, it seems like we're a bunch of klutzes trying to fit a square peg in a round hole with those tasks. Now, ever wonder why we trip over these hurdles? Maybe we're spewing...
  6. Chris Vitale

    Ninjas I'm calling just for the fun of it...

    One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often, they fail even to say a simple "thanks for calling ABC Motors," instead opting for a generic introduction...
  7. Chris Vitale

    Ninjas What should be the focus of training?

    When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality Appointments Setting...
  8. Chris Vitale

    Ninjas How to Improve Your BDC Training

    Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of the appointments that their sales agents have. If you have never used a BDC before, you may not see why it is important or if you have worked with an ineffective...
  9. Chris Vitale

    How Call Scoring Helps Your Phone Agents Improve

    One of the most important things that you need to focus on with your phone agents is making sure that they are performing up to expectations and that their phone conversations are effective. Effective calls lead to more sales, which means greater success for your dealership. One of the best ways...
  10. Chris Vitale

    Ninjas Let the Good Times End?

    There's nothing sweeter than looking at a hot P&L statement. Sitting back in the chair throwing air hoops for a job well done. Or maybe you’re browsing online for another Rolex to add to your collection. All of this is well and good. In fact, it's fantastic. What's not so fantastic are the...
  11. Chris Vitale

    Ninjas FOMO or no FOMO

    Who doesn't like a nice front-end gross profit? Most of us would be lying if we said otherwise. In the last three years, things have been different, right? For the first time in years, we consistently held a healthy front-end gross profit on new vehicles. Something that seemed to be of a bygone...
  12. Chris Vitale

    Ninjas How to Improve Your Outbound Calling Strategy in 2023

    With the start of the new year, you should be looking forward to what you can do to make 2023 a success for your dealership. While there are endless marketing strategies to employ, having a solid outbound calling strategy should be at the core of your efforts. Whether or not it was successful...
  13. Chris Vitale

    How Active Coaching is Critical to Your Dealership’s Success

    With the constantly shifting car market, it is more important than ever to focus on the things that will make your dealership successful and allow you to continue business as normal. While there are plenty of things that you can do to keep your inventory up to date, it is just as important to...
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