#sales

  1. Chris Vitale

    We Are What We Repeatedly Do

    You'd be living under a rock if you hadn't noticed that dealers cannot keep enough inventory on their lots right now. Heck, cars are selling before they've even arrived! Not to mention, because of the short supply, dealers are actually making profits on the frontend again (it’s glorious!)...
  2. Chris Vitale

    What’s a “chip shortage?”

    CLICK HERE - The negatively impacted makes and models from the chip shortage! Thoughts?
  3. AlphaLead

    What is rejection and how can you deal with it?

    Rejection happens. Don’t take it personally. It’s more important to concentrate on how to make the dealership experience more appealing. Focus on exceptional customer service. You should be confident, but not arrogant – it can scare your clients away. Over 60% of people choose the dealership...
  4. Alivia Heath

    Alerts in the Background….

    My question to you is, why are we alerting dealerships to everything that their salespeople are doing wrong if they don’t know what to do to fix it!? You know, those text and email notifications you get from your call tracking provider. The ones that tell you that your newest salesperson hasn’t...
  5. Alivia Heath

    Are You Just Making Excuses?

    Are You Just Making Excuses? Having been in the car business for nine years now on the vendor side, I have seen it ALL without even having to step foot into a dealership. But when I do happen to mosey on into the showroom (if I can make it in without someone basically greeting me in my...
  6. Chris Vitale

    Floor traffic sales ratio question....

    Working to confirm something and hoping for some insight from the community: Does anyone have their sold ratio for appointments that show up in person vs. those individuals which do not have an appointment but they still show up in person and buy? With most dealers in my market not picking up...
  7. Chris Vitale

    Save the TED Talk....

    Have you ever given a live TED talk to your Sales Consultant or BD Agent while they're on the phone – telling them how to respond to the lead? Things like "you want to give the customer a reason to call us back" or "tell them we'll give them more on their trade" and even something to the effect...
  8. Chris Vitale

    How Many Are We Going To Let Quit?

    We’ve all been the new guy on the block. A few days of "training," also known as shadowing that "sales guy over there," or "watching" the manager will do it, yes? Not so much. It's no secret that sales consultants have one of the highest turnover rates in the auto industry. Some not even lasting...
  9. Chris Vitale

    Why is Training Like a Gym Membership

    Ugh, the "gym membership…." Half the battle is making the conscious decision to get that gym membership. But make no mistake, just because we have a gym membership doesn't mean we use it. Well, the same can be said for training. While you do have training in place for your Managers, Consultants...
  10. Chris Vitale

    Fix The Root Cause - "We aren't closing enough leads"

    "We aren't closing enough leads,” said the GM, “so let's add another $5k in advertising! That will do the trick." Sure, spending more will produce more leads, maybe. And sure, you might close more as a result, maybe. But why aren't we talking about the root cause of not having a good closing...
  11. Chris Vitale

    Deals4Dealers 50% off -or- 2 FREE Mystery Shops -or- First Month Fee Waived (only pay what we produce)

    Phone Ninjas has two offers (really three) for a very limited time: 1. Phone Ninjas Virtual BDC: inbound calls only right now and averaging a 73% appointment set rate with a 60% show rate. First month fee waived, no set ups and month to month out of the gate. Only pay for what we set...
  12. Brad Korner

    2019 Was a Record Year for Incentives

    Auto sales in 2019 came in above the magic 17-million mark, according to our team at Kelley Blue Book, but just barely. Vehicle sales of 17,042,363 kept the streak alive, but that number includes medium duty pickups and exotic cars. As our Chief Economist Jonathan Smoke notes, it was fleet sales...