sales satisfaction

  1. Jeff Kershner

    Car Buyer Study Finds Efficiency, Digital Tools and AI Drive Record Satisfaction

    Cox Automotive Car Buyer Journey Study Finds Efficiency, Digital Tools and AI Drive Record Satisfaction ATLANTA, Jan. 13, 2026 /PRNewswire/ -- The 16th annual Car Buyer Journey (CBJ) Study, released today by Cox Automotive, the world's largest automotive services provider, reveals that new...
  2. Jeff Kershner

    2024 Cox Automotive’s Car Buyer Journey Study 1

    Cox Automotive’s Car Buyer Journey Study Reveals Record High Satisfaction Among New and EV Buyers For 15 years, Cox Automotive has researched the car-buying journey,tracking key shifts in consumer buying behaviors. The study exploresvarious aspects of vehicle buying in America, specifically...