Thank you for sharing this Richie! Interesting perspective! AI skepticism is real (and healthy, honestly). I think you'll find this interesting:
Our core product for roughly 7 years was actually a virtual BDC with 100+ real humans responding to leads. We had a strong commitment to not use any AI / bot replies, until it could outperform real humans. We resisted switching to AI for a long time because we didn’t think it was good enough yet. But in June 2023, that changed - AI got crazy-smart and finally surpassed our human team's results.
I think a massive problem is a lot of companies package their products under "AI" labels, when in reality they are using bots and canned replies, which is those types of responses that turn people off. I think that has had a big "turn-off" effect for dealers. ([USER=2]@Alex Snyder[/USER] maybe you have some experience with this?)
But with real AI (not bots), we regularly see buyers chatting with our clients dealership without realizing they're talking to an AI at all. I'm attaching a some quick screenshots below from a recent convos where the customer had absolutely no idea it wasn't a human responding.
Would LOVE to hear your thoughts after reading these - everything we do is customizable, so maybe you have some insights we missed.
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