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I am glad you have been enjoying your Arkona DMS. The dealership I work for has had quite the opposite experience. In fact the only reason we still use it is because it is so cheap you put up with the problems. In fact the customer service you rave about doesn't seem to exist for us. Our tickets will sit in there for weeks and no one will get back to us. The biggest problem we run into is the communication between our CRM, which 85% of the time is not our CRM's fault.I don't want to discount anything you are saying in fact I am really happy that it is working for your company. I just want to give a different view.
I am glad you have been enjoying your Arkona DMS. The dealership I work for has had quite the opposite experience. In fact the only reason we still use it is because it is so cheap you put up with the problems. In fact the customer service you rave about doesn't seem to exist for us. Our tickets will sit in there for weeks and no one will get back to us. The biggest problem we run into is the communication between our CRM, which 85% of the time is not our CRM's fault.
I don't want to discount anything you are saying in fact I am really happy that it is working for your company. I just want to give a different view.
