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I understand everything you are dealing with. We do not call the "Help Desk" for support, we call our Account Rep, the Salesperson that sold it to us, and he makes the magic happen.Also, instead of relying on Arkona Support for complicated business logic, we (Dealer Tech Support Staff) have created our own work-arounds with use of the OpenTrack API or ODBC (Database queries).If you need any custom reports I can share our experiences with you. We are a certified OpenTrack vendor, allowing our custom software interoperability with your DMS instance.
I understand everything you are dealing with.
We do not call the "Help Desk" for support, we call our Account Rep, the Salesperson that sold it to us, and he makes the magic happen.
Also, instead of relying on Arkona Support for complicated business logic, we (Dealer Tech Support Staff) have created our own work-arounds with use of the OpenTrack API or ODBC (Database queries).
If you need any custom reports I can share our experiences with you. We are a certified OpenTrack vendor, allowing our custom software interoperability with your DMS instance.
