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I played with the BMW site's chat you referenced.  Wow, the responses were far better than anything I've seen from a human.  And I was intentionally vague with it.  Like telling it I wanted a fast car and stuff like that.


Two issues:

  1. It is wordy
  2. In many cases, it didn't provide a next step for me - see screenshot (missed appointment opportunity)

But color me impressed.


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