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Totally agree that AI chat agents will likely replace most of the current human chat agents within the next year or two at most companies, if they haven't already.Once trained, they will perform better, more consistently, and reply faster. And you can still implement a hybrid approach that injects a human agent once a prospect is qualified.[USER=648]@Dan Sayer[/USER] - Regarding your lead delivery issue, we've run into similar situations. We've been able to get around these limitations by sending certain lead sources to a Make.com email address that parses the lead, looks up additional details (car location, etc), and then fires the lead to the correct CRM address.
Totally agree that AI chat agents will likely replace most of the current human chat agents within the next year or two at most companies, if they haven't already.
Once trained, they will perform better, more consistently, and reply faster. And you can still implement a hybrid approach that injects a human agent once a prospect is qualified.
[USER=648]@Dan Sayer[/USER] - Regarding your lead delivery issue, we've run into similar situations. We've been able to get around these limitations by sending certain lead sources to a Make.com email address that parses the lead, looks up additional details (car location, etc), and then fires the lead to the correct CRM address.
