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I figured it was around 10%, woof that's low. What instances (if any) on the decision tree would you absolutely want your own staff/SME's to handle?Seeing dealers try to pre-emptively mitigate the customer's thought of "ahhh you want my info first so you can blast me out of the atmosphere, right?" on their own contact forms. If it's during business hours, I'd think a human element with no expectations (i.e. forced contact grab) could be a breath of fresh air.
I figured it was around 10%, woof that's low. What instances (if any) on the decision tree would you absolutely want your own staff/SME's to handle?
Seeing dealers try to pre-emptively mitigate the customer's thought of "ahhh you want my info first so you can blast me out of the atmosphere, right?" on their own contact forms. If it's during business hours, I'd think a human element with no expectations (i.e. forced contact grab) could be a breath of fresh air.
