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Completely agree. There is a pretty big disconnect between what the customers want/need and what the sales team wants. Our vision for the chat tool is to provide all of the "concierge" type service without the need for human intervention whatsoever. We're seeing some of that mindset change with more and more online/customer exp. managers coming in from other retail industries but its slow because they are usually just one person fighting the whole sales org.In terms of how we use RAG, we combine both internal and external resources to enhance the LLM. So internal documents like service hours, return policies, previous chat logs, videos and other resources as well as external sources such as model/trim info, car reviews, design updates are turned into knowledge bases that enhance the LLM to provide robust and comprehensive answers to customers. All within the AI tool itself.
Completely agree. There is a pretty big disconnect between what the customers want/need and what the sales team wants. Our vision for the chat tool is to provide all of the "concierge" type service without the need for human intervention whatsoever. We're seeing some of that mindset change with more and more online/customer exp. managers coming in from other retail industries but its slow because they are usually just one person fighting the whole sales org.
In terms of how we use RAG, we combine both internal and external resources to enhance the LLM. So internal documents like service hours, return policies, previous chat logs, videos and other resources as well as external sources such as model/trim info, car reviews, design updates are turned into knowledge bases that enhance the LLM to provide robust and comprehensive answers to customers. All within the AI tool itself.
