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For AI to reach its full potential in automotive retail, there needs to be more open APIs, particularly in the CRM and DMS space.Realistically, the only way this will happen is if OEMs make it a priority and mandate minimum API standards for approved vendors by a certain deadline.The dealers best positioned to leverage AI are those already using software with open APIs. That’s why I believe we’ll see more large groups migrating to platforms like Tekion and investing in building in-house solutions.
For AI to reach its full potential in automotive retail, there needs to be more open APIs, particularly in the CRM and DMS space.
Realistically, the only way this will happen is if OEMs make it a priority and mandate minimum API standards for approved vendors by a certain deadline.
The dealers best positioned to leverage AI are those already using software with open APIs. That’s why I believe we’ll see more large groups migrating to platforms like Tekion and investing in building in-house solutions.