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i would say yes and no, The amount of garbage in the DMS the AI would have to sift through that and make a golden customer file containing everything. that much power in the DMS will never happen from an outside source. The CRM, well it just pulls from the DMS so garbage in and garbage out. What Zenzio.com is doing is not only not a chat bot but an intelligent assistant who communicates to the shoppers on the website without forcing them to give up personal info. why should a customer have to give a name and phone number and email just to ask questions about a car. Additionally Zenzio is capable of ANSWERING LEADS I put that in caps because in every store there is a breakdown on lead handling. Someone (might) answer the lead but use the old school wordage of when can you be here to test drive the car. most times not even answering the question in the lead. THEN, they usually never follow-up again moving forward, whereas Zenzio can follow-up for 45 days or more!Tekion is a great tool but its still new and there are still large gaps. Drive Centric is the best CRM in the market right now. SO i would say its amazing the tech that's coming out now and I'm excited to watch it grow.
i would say yes and no, The amount of garbage in the DMS the AI would have to sift through that and make a golden customer file containing everything. that much power in the DMS will never happen from an outside source. The CRM, well it just pulls from the DMS so garbage in and garbage out. What Zenzio.com is doing is not only not a chat bot but an intelligent assistant who communicates to the shoppers on the website without forcing them to give up personal info. why should a customer have to give a name and phone number and email just to ask questions about a car. Additionally Zenzio is capable of ANSWERING LEADS I put that in caps because in every store there is a breakdown on lead handling. Someone (might) answer the lead but use the old school wordage of when can you be here to test drive the car. most times not even answering the question in the lead. THEN, they usually never follow-up again moving forward, whereas Zenzio can follow-up for 45 days or more!
Tekion is a great tool but its still new and there are still large gaps. Drive Centric is the best CRM in the market right now. SO i would say its amazing the tech that's coming out now and I'm excited to watch it grow.