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Let's take the AI outbound sales/service phone call use case:How will the AI know the service history of the vehicle if the customer asks?How will the AI know the service availability of the customer's preferred service advisor?How will the AI know the full CRM communication history (and ingest call transcripts) to have an intelligent and informed conversation?So yes, AI can function without APIs, but you're handcuffed and limited in what you can do. That's why we often end up with half-baked solutions in automotive that have tremendous potential, if only there were open APIs available...
Let's take the AI outbound sales/service phone call use case:
How will the AI know the service history of the vehicle if the customer asks?
How will the AI know the service availability of the customer's preferred service advisor?
How will the AI know the full CRM communication history (and ingest call transcripts) to have an intelligent and informed conversation?
So yes, AI can function without APIs, but you're handcuffed and limited in what you can do. That's why we often end up with half-baked solutions in automotive that have tremendous potential, if only there were open APIs available...
