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Any chat is better than no chat in today's mobile-first world.

A.I. solutions have always typically sucked, but we have found a combination of tools that leverage A.I. really well and provide a really great on-website customer experience. We only rate tools based on lead conversion numbers and with the breadth of our client base, the numbers we have seen are best with the aforementioned setup.

The A.I. gets the customer info then the humans work the lead from there. Makes sure BDC don't have to watch chat all day, but instead focus on setting appointments.