Just today I was commenting about all of the paper being used. Lets say 10-15 sheets per customer that comes through the service department by the time it gets to the cashier? Throw in the 5 sheet loaner car form, 2 copies of id and insurance? It adds up.
Its really crazy, I was thinking today how nice it would be to have a "minority report" screen to shuffle the paperwork virtually. 
It doesnt have to be that hi tech, but one would think that the techs and service writers could use notepads/tablets where they would be able to access and modify paper work in real time without having to print it all. They could even interact with the writer from the bay using a chat program, or better yet use a cam on the notebook to speak with the writer using a video conference software package without having to leave the bay. That way they could keep working without having to come up and wait on the writer. All 3 departments could interact, writers, parts and the techs.
Most of the service writers day seems to be shuffling through a pile of papers in their hands or on their desk. Things get piled up, misplaced, or someone comes along and throws a new pile on top of the pile they were looking for, its a pretty inefficient system.
I dont have a solution, but its something I will be thinking about as I learn more.
Did I understand correctly that you have to use ADP paper in the printers? Why cant you just buy a substitute at a cheaper bulk rate?
